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Legal notice
Company
Heads Inc.
CEO
Yuta Sugimoto
Address
6F, 5th Kano Building, 3-26-16, Shibuya, Shibuyaku, Tokyo
Phone Number
03−4500−6915
(Available from 10am to 5pm)
E-Mail Address
info@small-lighter.com
Price of our products
The price for each product is on product page.
Other fees ecept for the price of products
Shiping fee: $15
Payment method
Credit cards (VISA, Master, JCB, American Express and Diners Club)
Amazon Pay and PayPal are available.
When we ship
We ship within a week.
About return, refund and cancellation
All sales are final in the purchase of the items, no return and refunds are available. However, we ship a new product if ithe product you recieved is a defective one and you contact us within 3 days after the product is delivered. In that case, we pay for the shipping fee.
Others
If there is a special sale or offering condition, we notify it on product page.
Enacted on July 21.
FAQ
- About Products
-
- I washed a bandana and the color ran
- It is inevitable that color of dyed goods fades. Please have fun with the color that gradually fades.
- I washed a bandana and its color transfered to other clothes.
- Dyestuffs do not usually come off, but it rarely happens and the color transfers to other clothes. Please note that we cannot take responsibility in that case.
- I washed a bandana and it started to fray and tear.
- Depending on the way to wash, bandanas sometimes fray and tear.Please note that we cannot take responsibility in that case.
- Is there any plans to restock when a bandana that I want to buy is out of stock?
- We irregularly print and restock. In that case, we notify our customers by our official SNS.
- About Shipping
-
- When do you ship?
- We ship within a week after we confirm an order and payment. If you would like to check your shipping status, please check your tracking (inquiry) number at Japan Post's Website.
- Can you arrange a scheduled delivery?
- We cannot deliver products on a certain day.
- Can I pick a delivery company?
- We use the delivery service by Japan Post and other delivery services or companies are not available.
- About payment
-
- What tyeps of payment method can I use?
- Credit cards (VISA, Master, JCB, American Express and Diners Club), Amazon Pay and PayPal are available.
- Can I cancel, return or get a refund for what I ordered?
- All sales are final in the purchase of the items, no return and refunds are available. However, we ship a new product if ithe product you recieved is a defective one and you contact us within 3 days after the product is delivered. In that case, we pay for the shipping fee.
- My credit card was declined.
- We cannot take responsibility for that case due to credit card usage status.
- Others
-
- I cannot log in
- You cannot log in when you do not have an account. Please register your information and create an account. You can reset your password if you forgot it.
- I cannot create an account.
- You might have an account with the same E-mail address that you tried to register. Please try to log in with that E-mail address.You can reset your password if you forgot it.
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